Privacy Policy

Songyuan Shangsen Network Technology Co., Ltd. (hereinafter referred to as "we," "us," "our," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your data when you visit our website, use our services, or interact with us in any manner. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information when you visit our website, communicate with us, or use our services:

1.1 Personal Identification Information

This includes information that can be used to identify you as an individual, such as your full name, email address, telephone number, postal address, company name, job title, and any other similar identifiers you voluntarily provide through our contact forms, registration processes, or direct communications.

1.2 Technical Data

When you access our website, we automatically collect certain technical information, including your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, and screen resolution. We also collect information about how you use our website, such as the pages you visit, the time and duration of your visit, referral URLs, and clickstream data.

1.3 Communication Data

If you contact us via email at support@shangsen.shop, telephone at 15736490074, or through any other communication channel, we may keep a record of that correspondence, including the content of the messages, the time and date of communication, and your contact details.

1.4 Usage and Preference Data

We may collect information about your preferences, service interests, feedback, survey responses, and how you interact with our digital platforms. This helps us tailor our services and improve your user experience.

2. How We Collect Your Information

We collect personal information through the following methods:

• Direct Interactions: You provide information directly when you fill out forms on our website, subscribe to our services, contact us by email or phone, request marketing materials, or correspond with us in person or by mail.
• Automated Technologies: As you interact with our website, we use cookies, server logs, and other similar tracking technologies to automatically collect technical data about your equipment, browsing actions, and usage patterns. Please see Section 10 on Cookies for more details.
• Third Parties: We may receive information about you from third-party sources, such as analytics providers, advertising networks, search information providers, and business partners, provided that such third parties confirm they have obtained your consent to share your data or are otherwise legally permitted to do so.

3. Purpose and Legal Basis for Processing

We process your personal information only when we have a lawful basis to do so. The purposes for which we process your data and the corresponding legal bases are as follows:

• To Provide and Maintain Our Services: Processing your data is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. This includes responding to inquiries, delivering IT solutions, and managing client relationships.
• To Improve Our Website and Services: We process usage data to analyze trends, administer the site, track user movements, and gather broad demographic information, based on our legitimate interest in improving our offerings and user experience.
• To Communicate with You: We use your contact information to send administrative messages, respond to your queries, provide technical support, and, where you have consented, send marketing communications about our services, industry updates, and promotional offers.
• To Comply with Legal Obligations: We may process your personal data to comply with applicable laws, regulations, court orders, or other legal processes, including those of the Peoples Republic of China.
• To Protect Our Rights: We may process information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and defend against legal claims.

4. How We Store and Protect Your Data

We implement robust technical and organizational security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

4.1 Data Storage

Your personal data is stored on secure servers located within the Peoples Republic of China. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When data is no longer required, we securely delete or anonymize it.

4.2 Security Measures

We employ industry-standard security practices, including encryption (SSL/TLS), firewalls, access controls, regular security audits, and secure server infrastructure. Our personnel are trained on data protection principles and are bound by confidentiality obligations.

4.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities within 72 hours of becoming aware of the breach, as required by applicable data protection laws.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We may engage trusted third-party service providers (such as hosting providers, payment processors, analytics services, and email delivery services) who assist us in operating our business and website. These providers are contractually bound to process your data only on our instructions and to maintain strict confidentiality and security.
• Legal and Regulatory Authorities: We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, including in response to a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change and ensure your data continues to be protected in accordance with this Privacy Policy.
• With Your Consent: We may share your information for any other purpose with your express, prior consent.

6. International Data Transfers

Your personal information is primarily stored and processed within the Peoples Republic of China. If we transfer your data to jurisdictions outside of China for the purposes described in this policy, we will ensure that adequate safeguards are in place, including standard contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms, to protect your data in accordance with applicable data protection laws.

7. Your Rights and Choices

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data where there is no compelling reason for its continued processing.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format and have it transferred to another controller.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided in Section 12 below. We will respond to your request within 30 days, subject to verification of your identity and any legal limitations.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and applicable legal requirements.

Unless a longer retention period is required by law, we generally retain personal information for the duration of the business relationship plus a reasonable period thereafter. When data is no longer required, we securely destroy, delete, or anonymize it using industry-standard methods.

9. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, and applications, including social media platforms, analytics services, and external resources. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party site you visit. This Privacy Policy applies solely to information collected by Songyuan Shangsen Network Technology Co., Ltd.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from.

10.1 What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website remember your actions and preferences over a period of time.

10.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They enable basic functions such as page navigation, security, and access to secure areas of the website.
• Analytics and Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are most and least popular and how visitors move around the site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, remembering your preferences and choices.
• Targeting and Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

10.3 Managing Cookies

You can control and manage cookies in your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling essential cookies may affect the functionality and performance of our website. For more information on how to manage cookies, visit the Help section of your browser.

11. Childrens Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect, use, or solicit personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take immediate steps to delete such information from our records. If you believe that a child has provided us with personal data, please contact us immediately at support@shangsen.shop so that we can investigate and remove the information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this policy and notify you by posting a prominent notice on our website or by sending a direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

14. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of the Peoples Republic of China. Any disputes arising out of or relating to this Privacy Policy or the processing of personal data shall first be resolved through amicable negotiation. If negotiation fails, the dispute shall be submitted to the competent court in the jurisdiction where the Company is registered in Songyuan, Jilin Province, China.

15. Complaints and Regulatory Oversight

If you are dissatisfied with our handling of your personal data or our response to your privacy-related requests, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. In China, this is the Cyberspace Administration of China (CAC). We are committed to cooperating with all regulatory authorities and resolving any complaints in a timely and transparent manner. Please contact us first so that we may attempt to resolve your concern directly.